Frequently Asked Questions about Live365

What are the primary modes of broadcasting on Live365?
There are 3 primary modes of broadcasting with us:  You can upload your MP3 library to your station and then use the cloud-based tools (AutoDJ, playlists...
What Licensing coverage does Live365 provide?
As part of every standard broadcast package, Live365 provides music licensing for the United States, Canada, and the United Kingdom along with royalty repor...
How does the Live365 Ad Insertion work?
The ad trigger files that you use in AutoDJ or Scheduled Event mode tell our servers to insert an ad. The same applies to the ad triggers that you download ...
How can I submit a feature request for Live365?
We always enjoy getting feedback from our customers. It's very important to us! We are using a User Suggestions interface, which was designed as a ...
How can my station get featured on the Live365 directory home page?
Our Marketing and Product teams handle what stations are displayed or featured on our blog as well as in the web directory and our mobile apps. Stations are...
How can I check if a track is covered by the Live365 License?
The "blanket" licensing that we provide from the PRO's effectively covers 95% of all music.  We do understand that there are some artists or...
How can I share my Live365 station to social media?
In order to gain more listeners, it's important to use every tool at your disposal. Social media can be a big part of a station's success. The...
Can I add my station to the Live365 directory if I'm not a customer?
The Live365 Directory and mobile app are key features that our customers get with their monthly subscription to Live365. Each Live365 subscription includes ...
I am an artist. Can I submit my music to Live365 stations?
Our platform works by users uploading their existing MP3 files to their station's library and building Playlists out of those files. Our users do not h...
When does my TLH count reset?
On the new dashboard, the monthly TLH usage is being reset on the 1st of each month, not on the due date as before because it is not connected to the billin...
Where is my tracks download button in the new dashboard?
We needed to disable tracks download capability in the new Broadcaster software. The reasons are based on legal compliance, and the decision to disable down...
What is the ideal station image format and size?
In terms of image format, you can use any standard image type (.jpg, .png, etc). It’s also possible to use .gif to have your image be animated. The reco...
Why is there a delay on my LiveDJ Broadcast?
The delay on the Live365 network will vary between 30 to 60 seconds, with most broadcasters experiencing about 45 seconds. This delay is a result of how our...
Can I run my own commercially produced ads?
Due to the licensing agreements that Live365 has in place, all advertisements on our network need to come from the same source.  While we do have packages ...
What does the "Category has tracks with different Media Types" error message mean?
While attempting to create and schedule a ClockWheel to air on the Live365 station, our Broadcasters may encounter the following error message: Categor...