Our system monitors your Total Listener Hour (TLH) usage throughout your monthly billing cycle. To ensure your station remains on the air during high-traffic periods, we provide automated notifications and overage protection.


Allotted TLH by Package

Currently, the allotted TLH for each broadcast package is as follows:

  • Broadcast 1: 1,500 hours
  • Broadcast 2: 3,500 hours
  • Broadcast 3: 7,000 hours
  • Broadcast 4: 10,000 hours
  • Broadcast 5: 20,000 hours

Usage Notifications

To help you track your usage, our system will provide alerts at two key milestones: 70% usage with less than a quarter of your billing cycle left and 100% used before the end of your billing cycle.


Once you’ve reached 70% TLH usage for your station, a notification will appear in your Dashboard and via email to inform you that you are approaching your limit.



In the case your station has utilized its full TLH balance, a notification will inform you that you have exceeded your allotment and that automated overage protection is now active to keep your station live.



NOTE: You can read more about Total Listening Hours here.


How Overages Work


Once you exceed your allotted TLH, overage protection automatically kicks in. Your station will remain on the air, and any additional hours used will be billed at a flat rate:

  • Broadcast Packages: $0.05 per listener hour.
  • Non-Copyright Packages: $0.01 per listener hour.

Overages are calculated at the end of your monthly billing cycle and added as a line item to your next invoice.

Note on Annual Plans: Even if your base subscription is billed annually, overage charges are billed monthly. This keeps your account current and ensures you are notified of usage spikes in real-time.


Upgrading to Avoid Overages


For broadcasters on Broadcast 1-4 or Non-Copyright 1-3 packages, you always have the option to upgrade to a higher package tier.

  • Retroactive Upgrades: If you upgrade before you exceed your current station limit, the new higher limit will apply to your usage for that entire month.
  • Late Upgrades: Upgrades performed after a limit has already been exceeded will take effect starting the following billing cycle.


Billing Examples


Example 1: The "Mid-Cycle" Overage
A broadcaster on Broadcast 1 (1,500 TLH included) reaches 1,600 TLH by the 25th day of their cycle.

  • The station remains live.
  • At the start of the next billing cycle, the user receives an invoice for their base plan plus an overage charge for the 100 extra hours (100 x $0.05 = $5.00).


Example 2: High Volume Overage
A broadcaster is on the Broadcast 5 package (20,000 TLH). Due to a successful event, they use 20,251 hours during the month.

  • The station remains live.
  • The customer will be billed for the excess 251 hours (251 x $0.05 = $12.55) on their next monthly invoice, in addition to their base package price.


If you have any questions, comments or concerns regarding this process, please contact our Support Team here.