Our system will notify you if you appear to be reaching your maximum total listening hours limit for your monthly broadcasting cycle. You will have the option to take your station offline at that time.
Currently, the allotted TLH for each broadcast plan is as follows:
Broadcast 1 package: 1500 hours
Broadcast 2 package: 3500 hours
Broadcast 3 package: 7000 hours
If you decide not to go offline, once you go over your allotted TLH amount, Live365 will upgrade you to the next package and credit you a prorated amount used from your lower package against the higher package. For subsequent months, you will be billed at the higher package. For excess listener hours on Broadcast 3 package, customers are billed at $0.05 per TLH. (This includes United States, Canada, and U.K. TLH.)
Customer signs up with Broadcast 1 (1500 TLH included), and 25 days into the cycle hits 1501 TLH. They would then be bumped up to Broadcast 2 (3500 TLH). The Customer will be prorated for the amount of 5 days usage at the higher package. In addition, they will be renewed at Broadcast 2 package for subsequent months.
Customer is on Broadcast 3 package (7000 TLH). Customer uses 7251 hours for the entire month. Customer will be billed the excess hours of 251 x $0.05, for a total of $12.55 on top of the base price of the Broadcast 3 package.
If you have any questions, comments or concerns regarding this process, please contact the Solutions Team here.