Account Information

Your Billing Cycle
This article covers the basics of your billing cycle, due dates, invoices, making payments, upgrading, and cancelling your station. When you sign up for...
Help! I forgot my password.
If you have forgotten your password to login to your Live365 account, follow these instructions to reset it. From the login page, click on the "For...
Cancellation and Reactivation
Here are some things you should know about overdue invoices, cancelling your Live365 station, and the reactivation process. There are many reasons you m...
Overdue Invoice Policy
This is everything that you need to know regarding overdue invoices. If an invoice is overdue for more than 3 days, your station will be suspended. Afte...
Billing Extension Policy
At Live365, we understand that sometimes our broadcasters may run into financial troubles and could use more time to pay their bill. That is why we want to ...
Can I pay my invoice with PayPal?
No. Unfortunately, you cannot pay your invoice using PayPal at this time. We will be bringing this capability with an update to our billing portal in the fu...
Getting Phone Support From Live365
The Live365 Solutions Team is happy to schedule technical support sessions and phone calls to assist people with getting their accounts set up. Live365 also...
What is TLH?
TLH stands for Total Listening Hours, also known as TLH. TLH is the number of hours that listeners have been connected to your station within a time period,...
How many Ads will play on my station?
Advertisements can help to offset the pricing for your Live365 broadcaster subscription. Depending on how many ads are heard by your listeners, counted as i...
If I cancel early will I get a refund?
Since Live365 covers SoundExchange reporting and licenses musical works through ASCAP, BMI, SESAC, SOCAN, Re:Sound, PPL, and PRS for Music, all customer pay...
How can I edit what information is displayed on my Station Profile page?
To add/modify information on your Live365 Station Page, you will need to log in to your Live365 broadcaster account. Once you're logged in, click y...
Display Ads on the Station Profile Page
There are display ads on the Station Profile Pages, but these ads are not part of the Ad Revenue Share Program. Display ads are shown on Station Profile...
Broadcast Subscription Renewals and Service Cancellations
Your Live365 broadcast subscription is renewed automatically at the end of each billing cycle.  At the end of each subsequent cycle, another will be charged...
What happens if I exceed my allotted monthly TLH?
Our system will notify you if you appear to be reaching your maximum total listening hours limit for your monthly broadcasting cycle. You will have the opti...
Can I switch to an Ad-free station? How do I do that?
With Live365, you have the option to switch between plans, which makes it possible for your station to go Ad-free! As a Live365 Broadcaster, you have the ...