Here are some things you should know about upgrading or downgrading your Live365 Broadcast Package.


We understand that you may want to switch between packages with no ads, increase or decrease your rate based on TLH use or attach add-ons to your Live365 station. Here is how this is done:


Note: Your billing cycle will remain the same with the readjusted monthly rate.


In this help article we will cover:

Tip: You may have access to 1 or more Live365 stations. See our Dashboard Navigation article to learn more about selecting the station which you want to work with. Once on that Station's Overview page, you can then follow along.



Upgrade the package


If you choose to change your current broadcast plan, you can initiate the process by following the steps below: 

  1. Access and log in to the Live365 Dashboard.
  2. Select the station that you want to upgrade.
  3. Navigate to Billing in the left side pane.
  4. Click on the Change Package button.
  5. Select your new Package and click Next.
  6. Review the order and process the payment.


Once you have initiated this action, our billing and invoicing software will be notified of your intent to upgrade your plan. Future invoices will be generated on the day of your currently paid invoicing cycle with the new pricing.


Downgrade the package

If you want to downgrade your Live365 station to a lower-tier package, please open a new ticket with us and we will process your request in a timely manner. Currently, downgrading the package requires manual intervention. We may reach out to you to confirm the package choice and to let you know what changes from your current subscription.


Add-ons

You can purchase Add-ons for your existing Live365 station by following the steps below:

  1. Access and log in to the Live365 Dashboard.
  2. Select the station you want to apply the Add-on to.
  3. Navigate to Billing in the left side pane. 
  4. Click the Manage add-ons button.
  5. Add the desired addon then press Next.
  6. Confirm and process the payment.



Upgraded by error?

If you processed an upgrade order by error or accident, you will need to reach out to our Support Team to restore it to its original package.


Our Support Team can be reached by emailing [email protected] or creating a ticket at this link.