Here are some things you should know about upgrading or downgrading your Live365 Broadcast Package.


In this help article we will cover:


We understand that you may want to switch between packages with no ads, increase or decrease your rate based on TLH use or attach add-ons to your Live365 station. Here is how this is done:


Note: Your billing cycle will remain the same with the readjusted monthly rate.


Upgrade or Downgrade the package


If you choose to change your current broadcast plan, you can initiate the process by following the steps below: 

  1. Access and log in to the Live365 Dashboard.
  2. Navigate to Billing Services.
  3. Identify and click on the station for which you want to upgrade/downgrade the service.

  4. Click on the Change Package button.

  5. Select your new Package and click Next.

  6. Review the order and process the payment.


Once you have initiated this action, our billing and invoicing software will be notified of your intent to change your plan. Future invoices will be generated on the day of your currently paid invoicing cycle with the new pricing.



Add-ons

You can add Mobile Apps to your existing Live365 station by following the steps below:

  1. Access and log in to the Live365 Dashboard.
  2. Navigate to Billing Services and select the station you would like to apply the addon to.
  3. Click the Manage add-ons button.

  4. Add the Mobile App addon then press Next.

  5. Confirm and process the payment.



Upgrade/Downgrade Error

If you made this upgrade/downgrade by error or accident, you will need to reach out to our Support Team to restore it to its original package or you can go back and switch it yourself by redoing the steps. 


Our Support Team can be reached by emailing help@live365.com or creating a ticket at this link.