It has been reported by some of our broadcasters that SAM Cloud and SAM Broadcaster needs to be restarted after an Internet outage. This outage could range from a brief internal problem at Live365 or a nation-wide Internet connectivity issue. If you have issues connecting SAM Broadcaster or SAM Cloud after a planned or unplanned outage, it will need to be refreshed. SAM Broadcaster does not detect when the Icecast stream from our server comes back online. SAM Broadcaster PRO will reconnect automatically. The other versions, however, do not.


Regardless of the cause, SAM may need to be restarted when the connection is re-established. Spacial automatically disables your relay during the following situations: 

  • The service (Live365 or otherwise) that you are trying to stream is currently unavailable
  • The password has changed
  • Your encoder credentials have changed or are entered incorrectly (e.g. Using a capital I instead of a lowercase L)
  • A different encoder or application is already connected to your Live365 station

When one of these situations does occur, Spacial will disable one or more of your external relays. You can find more information about your SAM Broadcaster Cloud external relay by looking for your "Stream Platform Details Format" under the Streaming section on their cloud portal. The details will look similar to this string:


IceCastRelay ingest.live365.com:8000/a#####_live MP3 @ 128kbps 44kHz Stereo