Your Live365 broadcast subscription is renewed automatically at the end of each billing cycle. At the end of each subsequent cycle, another will be charged to your credit card or debited from your bank account (as applicable), unless the service is cancelled.
If you choose not to renew your current broadcast plan, you can initiate the cancellation process by following these steps.
Step 1) From the Account Menu, locate and select "Billing."
Step 2) Next, select "Services" from the "Billing" dropdown menu.
Step 3) Identify the station for which you want to cancel the service. Select the "Actions" menu ( . . . ).
Step 4) From the "Actions" menu options, select "Terminate."
Step 5) To terminate and delete the service, click on the orange "Delete" button.
Once you have initiated this action, our billing and invoicing software will be notified of your intent to cancel services. No future invoices will be generated or marked as Payment Due. Your station will then suspend on the last day of your currently paid invoicing cycle.
NOTE: Optionally, you can manually submit a cancellation request by sending an email to firstname.lastname@example.org.