Total Listening Hours, also known as TLH, is the number of hours that listeners have been connected to your station within a time period, measured by the month. Our broadcasting packages are based on this metric.
How is TLH calculated?
TLH is calculated by the amount of time that listeners have been connected to your station. For example, if you have 100 listeners connected to your station for 10 hours each over a month then that would be 1,000 listening hours.
Why is TLH important?
Each broadcast package comes with a specific amount of monthly TLH. TLH is a way to measure of the amount of licensing coverage, royalty payments and distribution resources your station will use.
You can see the packages here and view your specific package by going to Billing.
A station’s TLH usage resets at the start of your billing cycle. For example, if you start your station on the 10th of the month, your TLH will refresh on the 10th of the month.
You can easily toggle between your Billing Cycle and Calendar Month usage on your Live365 Station Overview pane, as shown below:
What if I exceed my TLH?
If you exceed your monthly Total Listener Hours (TLH) limit, your station will remain live. We provide automated overage protection to ensure your stream never goes dark due to a traffic spike.
- Cost: Additional hours used are billed at a flat rate ($0.05/hr for Broadcast; $0.01/hr for Non-copyright) on your next monthly invoice.
- Annual Plans: Overage charges are billed monthly, even if your base subscription is annual.
- Monitoring: You’ll receive dashboard and email alerts at 70% and 100% usage to help you track your hours.
NOTE: For more information on how overages are handled please see: What happens if I exceed my allotted monthly TLH?
If you have any questions, comments or concerns regarding TLH, please contact the Support Team by opening a new ticket: https://help.live365.com/support/tickets/new