This is everything that you need to know regarding overdue invoices.

Our billing system sends an e-mail notification to the account holder 15 days before each month's due date. You can see an example of the e-mail notification below:

On the due date, the invoice is generated and an automatic charge is attempted using the credit card on file.

If the initial charge fails, your subscription with Live365 becomes overdue. If your invoice is overdue for more than 7 days, your station will get canceled. After 60 days of an overdue invoice, your station and its information will be deleted. If you are looking for information on Cancellation and Reactivation, you can find that here: Cancellation and Reactivation.

Live365 offers 3 billing extensions per year. In case you need a payment extension please contact our Support Team at least 2 days before your due date by e-mail at [email protected] or by creating a new ticket here. After 3 extensions, the above policy will apply.

You can find further information about your billing cycle, due dates, invoices, making payments, upgrading, and canceling your station in this help article: Your Billing Cycle.