Here are some things you should know about canceling your Live365 station, overdue invoices, and our reactivation process. 


In this help article we will cover:

Tip: You may have access to 1 or more Live365 stations. See our Dashboard Navigation article to learn more about selecting the station which you want to work with. Once on that Station's Overview page, you can then follow along.


There are many reasons you may choose to cancel or reactivate your Live365 station. Additionally, your station may be suspended due to an overdue invoice or insufficient funds on your credit card. 


Note: If you want to reactivate your station, you paid an old invoice and need your station reactivated, or you cancelled your service in error, please go to the bottom of this page for more information.



If you choose not to renew your current broadcast plan, you can initiate the cancelation process by following the steps below.


  1. Login to the Live365 Dashboard.
  2. Select your station.
  3. From the left-side pane, locate and select Billing.
  4. Click the Cancel Service button to initiate the cancelation process.

  5. Make sure to acknowledge the cancelation agreement by checking the 4 boxes.
  6. You have two options for canceling the service:
    1. Within 24 hours - The service will be canceled after 24 hours and your Live365 station will be taken off the air.
    2. At the end of the current billing cycle - The service will be set to cancel before your next due date, and the station will be taken off the air at the end of the currently paid invoicing cycle.
  7. Click the Cancel button to complete the cancelation process.



Once you have initiated this action, our billing and invoicing software will be notified of your intent to cancel services. No future invoices will be generated or marked as Payment Due. Your station will then suspend 24 hours after you initiated the cancelation request or on the last day of your currently paid invoicing cycle, depending on what option you chose.


Canceled by error?

If you canceled your station by error or accident, you will need to reach out to our Support team to remove the cancelation process that has started. We need to manually remove the cancelation request from the billing system in order to make sure you are active for the remainder of your current invoice and beyond.


Reactivation

If you want to reactivate your station after it has been canceled or suspended, please follow the steps described below.


  1. Login to the Live365 Dashboard.
  2. Select the station you want to reactivate.
  3. From the left-side pane, locate and select Billing.
  4. Click on the Reactivate button.

  5. Select the package that you would like to reactivate the station on and the billing cycle period then click Next.

  6. Review or insert the payment details and click the Finish and Pay button.


Note: It can take up to 30 minutes after payment for a suspension to be lifted or reactivation to take place.



Contact Us

If you encounter any difficulties during these processes, please contact our Support Team by emailing help@live365.com or by submitting a ticket at this link.