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Frequently Asked Questions about Live365

What does the "Category has tracks with different Media Types" error message mean?
While attempting to create and schedule a ClockWheel to air on the Live365 station, our Broadcasters may encounter the following error message: Categor...
What can I do if a track has no album information?
In order for the Live365 software to work correctly and to make sure that your station stays in compliance with DMCA and SoundExchange, the album name for e...
What can I do about short tracks being cut off by ads?
If you are using ClockWheels or Playlists to program your Live365 station and you are placing Station IDs or jingles before ad breaks, you might experience ...
Will listening to my own station count against my TLH?
The short answer is, yes listening to your own station does count against your own TLH. We all enjoy our stations and how long you listen is up to you but...
How do I change the time zone for managing my scheduled events?
The Live365 Scheduler system uses the current Time Zone that you are in when creating a Live365 station. In order to adjust or change the time zone, ple...
How do I get listed on iHeart through Live365?
Live365 proudly partnered with iHeartMedia allowing select Live365 stations to be available on iHeartRadio, increasing their visibility and discoverability....
Can I use the Live365 graphic assets on station merch or for advertising materials?
Many of our fellow broadcasters asked about the Live365 logo and if it can be used for merchandise, on the website, or for flyers and other forms of adverti...
How to create .m3u, .asx, or .pls link files?
The .m3u, .pls, and .asx formats are commonly used for creating playlists that can be played by various web and desktop media players. Previously, Live365...
How can I temporarily turn off my station?
You can temporarily disconnect your Live365 station when no event or broadcast is happening. This prevents listeners from connecting or remaining conne...