Remote Desktop is a program or an operating system feature that allows you to connect to a computer in a different location, see that computer's desktop and interact with it as if it were local.

In this article we will cover:

• How to connect to your virtual machine from a Windows computer
• How to connect to your virtual machine from a macOS computer
• Next steps

How to connect to your virtual machine by Remote Desktop

If the device you are using for connecting to the Live365 Windows Virtual Machine is also running on Windows, please follow the steps below:

Video:

Instructions:

1. Navigate to your Windows Search Bar,  in the bottom left corner of the screen, if available, or press the Microsoft Windows logo key from your keyboard and begin typing Remote Desktop until you see the Remote Desktop Connection application.
   
2. Once you open this program, you will see the following screen indicating you need to point the service to an external computer.
   
   To do so, you must enter the Virtual Machine’s IP address and the port we provide you in the initial setup email. We highly recommend copying and pasting this information and making sure there are no additional spaces between the numbers or at the end of the connection IP address.
3. Now that the IP is entered in the Computer field click on Connect in the bottom right corner of the window. If you receive an error during this step, double-check that the IP address and the port you inserted match the one from the setup email. If the issue persists, please contact our Support Team and mention the error message you are receiving so we can best assist.
   
4. The next window that appears will be requesting the login credentials for your Virtual Machine. Click on the More choices button and then on Use a different account. This will allow you to type in the login information we provided. Once you have added the username and password, click the OK button in the bottom left corner of the window.
   
   Feel free to check the Remember me option if you would like to save the login details for future connections.
5. Finally, you will see a certificate confirmation screen. This asks if you are sure you want to connect to that device. Click Yes to proceed, and if you do not want to see this dialogue again, check the Don't ask me again option.
   

If the device you are using to connect to the Live365 Windows Virtual Machine is running on macOS, please follow the steps below:

Video:

Instructions:

1. Navigate to your Search button in the top right corner of the screen and begin typing Windows Remote Desktop until you see the Microsoft Remote Desktop application.
   
2. If it is not already installed on your device, press the Enter button on your keyboard to get redirected to the App Store and install the Microsoft Remote Desktop program. After the installation is complete, you will see an Open button that you can click to launch the app.
   
3. Once you open this program, click the Add PC button to start setting up your connection to the Live365 Windows Virtual Machine.
   
4. Enter the Virtual Machine’s IP address and port that we provide to you in the initial setup email. We highly recommend copying and pasting this information and making sure there are no additional spaces between the numbers or at the end of the connection IP address.
   
5. Now that the IP is entered in the PC name field, click on Add in the bottom right corner of the window.
6. The connection that you’ve just set up will show up on the main screen of the Microsoft Remote Desktop app. Double-click it with your mouse to launch the connection.
   
7. The next window that appears will be requesting the login credentials for your Virtual Machine. Once you added the username and password we provided, click the Continue button in the bottom right corner of the window.
   Feel free to verify the password by ticking the Show Password option.
8. Finally, you will see a certificate confirmation screen. This asks if you are sure you want to connect to that device. Click Yes to proceed.
   
   

Next steps

Thank you for checking this article out. We recommend going through the upcoming article in this section:

Windows Virtual Machines - How to access the web Control Panel

If you have any questions or concerns about this Add-on, our Support Team can be reached by emailing help@live365.com or creating a ticket at this link.