The "Quick Help Button" allows you to search the knowledge base and submit a support ticket, all within the Dashboard interface. This is a quick and convenient way to get the information and help you need when you need it.
To get started, click on the "Help" button located at the bottom right-hand corner of the Dashboard. This button is sticky and always visible regardless of the page you are on.
When you click the "Help" button, the Live365 Support widget will open. From here, you have the option to "Search for help," access the "Most viewed" articles, or "Contact Live365 Support" via the ticket system.
Search For Help
1) In the "Search For Help" field, type any keyword or phrase on the subject you would like to research.
2) When you have entered the search term, click the search button.
3) Next, choose from the answers found and select the one you would like to view.
The information from the knowledge base will be available to review. You can also click the "Back" button to return to the previous screen, or click the "X" to close the help widget.
Contact Live365 Support
If you were unable to find the information related to your search, or you have any additional questions, comments, or concerns, send us a support ticket. The fields on a ticket are:
Your Name: Please enter your complete first and last name into this field, so that we can associate your request with your broadcaster account.
* Your Email Address: Please enter the email address that is associated with your Broadcaster account. This allows us to review your information to better serve you.
Subject: Enter a brief "Subject" of your support request in this field.
* Description: Enter a complete description of your support inquiry. Please provide as much relevant information as possible to help us assist you.
(Example: "I have configured a new clockwheel called "Daytime Top 40," but it's just playing random songs that don't follow what I have programmed.")
NOTE: Fields marked "*" are required to process a support request.
Take Screenshot: To add a screenshot, click on the "Take Screenshot" button. Screenshots are captured images of your browser screen. This allows us to have a visual representation of the issue or issues that you may be experiencing. Providing related screenshots can provide faster resolutions times when we have all of the relevant information provided at the time of the request.
NOTE: Before uploading, please be sure that you are not capturing sensitive information or data in your screenshots.
Upload Files: Click the "Upload Files" box to search and select individual files for upload. You can also send images or other information stored on your local computer, by dragging and dropping the files into the box.
Next, click on the "I'm not a robot" checkbox to select it, then click the blue "Send New Ticket" button.
Confirmation: When your ticket is sent, you will be presented with the confirmation message indicated below. We have now received your ticket request for review and processing.
You can now close the support widget screen by clicking the "X" or blue "Close" button.