Account Information

Your Billing Cycle
This article covers the basics of your billing cycle, due dates, invoices, making payments, upgrading, and cancelling your station. When you sign up for...
Help! I forgot my password.
From the login page, click on the "Forgot Password?" link.  From the "Reset Password" screen: 1) Enter the email address as...
Cancellation and Reactivation
Here are some things you should know about overdue invoices, cancelling your Live365 station, and the reactivation process. There are many reasons you m...
Overdue Invoice Policy
This is everything that you need to know regarding overdue invoices. If an invoice is overdue for more than 3 days, your station will be suspended. Afte...
Billing Extension Policy
At Live365, we understand that sometimes our broadcasters may run into financial troubles and could use more time to pay their bill. That is why we want to ...
Can I pay my invoice with PayPal?
No. Unfortunately, you cannot pay your invoice using PayPal at this time. We will be bringing this capability with an update to our billing portal in the fu...
Getting Phone Support From Live365
The Live365 Solutions Team is happy to schedule technical support sessions and phone calls in order to assist people with getting their accounts all setup. ...
What is TLH?
What is TLH? TLH stands for Total Listening Hours, also known as TLH. TLH is the number of hours that listeners have been connected to your station within ...
How many Ads will play on my station?
Advertisements can help to offset the pricing for your Live365 broadcaster subscription. Depending on how many ads are heard by your listeners, counted as i...
If I cancel early will I get a refund?
Since Live365 covers SoundExchange reporting and licenses musical works through ASCAP, BMI, SESAC, SOCAN, Re:Sound, PPL, and PRS for Music, all customer pay...