Here are some things you should know about overdue invoices, cancelling your Live365 station, and the reactivation process.


There are many reasons you may choose to cancel or reactivate your Live365 station. Additionally, your station may be suspended due to an overdue invoice or insufficient funds on your credit card. 


NOTE: If you want to reactivate your station, you paid an old invoice and need your station reactivated, or you cancelled your service in error, please go to the bottom of this page for more information.


If you choose not to renew your current broadcast plan, you can initiate the cancellation process by following these steps. 


Step 1) From the Account Menu, locate and select "Billing."



Step 2) Next, select "Services" from the "Billing" dropdown menu.



Step 3) Identify the station for which you want to cancel the service. Select the "Actions"  menu ( . . . ).



Step 4) From the "Actions" menu options, select "Terminate."



Step 5) To terminate and delete the service, click on the orange "Delete" button.



Once you have initiated this action, our billing and invoicing software will be notified of your intent to cancel services. No future invoices will be generated or marked as Payment Due. Your station will then suspend on the last day of your currently paid invoicing cycle.


Cancellation Error

If you cancelled your station by error or accident, you will need to reach out to a Solutions team member to remove the cancellation process that has started. We need to manually remove the cancellation request from the billing system in order to make sure you are active for the remainder of your current invoice and beyond. 


Reactivation

If you want to reactivate your station after it has been cancelled or suspended, please open a new ticket with us and we will process your request as soon as possible. Reactivation after suspension or cancellation requires manual intervention. We may reach out to you to confirm the plan and to let you know a charge will be coming through. You will always receive an email copy of your invoice and receipt of payment for any transactions.


NOTE: It can take up to 5 minutes after payment for a suspension to be lifted or reactivation to take place. 


Contact Us

Solutions can be reached by emailing support@live365.com or at this link.